Today's Hours: 
10am - 5pm
Today's Hours: 
10am - 5pm
Today's Hours: 
10am - 5pm
Today's Hours: 
10am - 5pm
Today's Hours: 
10am - 5pm
Today's Hours: 
10am - 5pm
Today's Hours: 
10am - 5pm

COSI is now open! Privacy Policy collects guest information to enhance your experience on our web site. This Privacy Policy is intended to assist you in understanding what information we gather about you, how we may use that information, and the safeguards we have in place to protect that information. This Policy applies only to information collected online.

Information Collects

Personal Information

Our web site allows educators (e.g., teachers, troop leaders) to reserve COSI activities for their class or group such as COSI on Wheels, Camp-In, or Electronic Education. Educators may reserve these activities by completing an online reservation form and providing us with information such as their name, email address, mailing address, telephone number, school or troop number.

Guests may purchase or renew their COSI membership online by completing a membership purchase form which requests information including name, email address, mailing address, telephone number, and credit card information. In order to purchase or renew a COSI membership online, you must have a valid credit card.

Guests may purchase tickets for exhibits, films, and events other than membership through the COSI Online Store, but these tickets will be purchased directly from a third-party vendor and not from COSI. Any personal information that you provide when purchasing these types of tickets (including name, address, email address, telephone number, and credit card information) will be subject to the terms of the privacy policy of this third-party vendor. To learn how this third-party vendor will use your personal information, you should review its privacy policy which is a link on the page where you will provide your personal information for tickets. The third-party vendor that sells these tickets has agreed to provide your name, address, and email address to COSI.

If you email us a question or comment using the email links on our web site, we will temporarily collect your email address.

Non-Personal Information gathers navigational information during each guest’s use of our web site. This information allows us to see which areas of our web site are most visited and helps us to improve the quality of our guests’ online experience by allowing us to deliver more of the most desired features and services. In the process of gathering navigational information, non-personally identifiable information (e.g., domain type, browser version, service provider, IP address) may also be collected. This information provides with insight into the general use of our web site.

Cookies uses a browser feature known as a cookie to enhance our guests’ online experience. A cookie is a small data file that is stored by your web browser on your computer. We use cookies to track your clicks as you navigate through the pages of our web site. We do not collect or maintain personal information about you through the use of cookies. Your browser may allow you to control and/or refuse cookies. For more information about working with cookies, you should consult your user manual, FAQ, or the "help" function of your specific browser and operating system software.

Information Use

Our Services and Websites

We use your personal information to provide you services that you may request or require, to tell you about COSI and our upcoming events and to communicate with you in response to your questions or comments, to allow you to purchase or renew your COSI membership, and to reserve COSI educational activities for your group. In addition, we use aggregated non-personal information about our guests’ use of our site to analyze how our web site is being used and to improve the content of our website.

Email & Postal Communications

If you use the links on our web site to email us questions or comments, we may use your personal information (name and email address) to respond to you on a one time basis only. It is our policy to delete a guest’s email address after responding to the guest’s email.

If we received your email address in connection with a reservation, we will use your email to communicate with you regarding the reserved activity. Additionally, if you purchased or renewed a COSI membership online, we will contact you by email to provide membership services or information.

If we received your email or postal address from our third-party vendor from whom you purchased an exhibit, film, or event ticket, we may add it to our customer contact database to be used for future marketing communications.

Opt Out

You may opt-out of email marketing from COSI by following the unsubscribe instructions at the bottom of each email. Please be aware, however, even if you request to be removed from our email list, you may still receive email communications regarding your specific requests, such as questions, reservations, membership purchase or renewal, or ticket purchases.

If you no longer wish to receive marketing communications from COSI via regular postal mail, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and tell us in your comments that you want to be removed from the COSI postal mailing list, including the postal address you wish to have removed.

Disclosure of Information to Third Parties

Third Parties

We sometimes engage third party service providers to assist us in providing you certain services other than purchasing tickets for our exhibits, films and events. For example, we may hire a third party to provide marketing, advertising, or promotional assistance, provide email services, or facilitate our online services. We may need to share your personal information with these third parties. We require these third party service providers to maintain your personal information in a confidential manner.

COSI will also share your name, address and email address that it receives back from the third-party vendor from whom you purchase exhibit, film and event tickets with the production or promotion companies involved in the exhibit, film, or event.

Business Transactions

As COSI and its web site continue to develop, we may buy, sell, or combine with other businesses. If so, personal and non-personal information that we or other businesses have collected online will likely be transferred as part of the transaction.

Other Disclosures

You should be aware that we may disclose specific information about you if necessary to do so by law or our good faith belief that it is necessary to conform to or comply with the law or as necessary to protect the users of our web site or the public.

Links to Other Web Sites

For your convenience and enjoyment, our web site may contain links to other sites. Links that appear on should not necessarily be deemed to imply that COSI endorses or has any affiliation with the linked sites. is not responsible for the privacy practices or the content of such sites. We encourage you to review the separate privacy policies of each site that you visit.

Security of the Information We Collect

We maintain physical, electronic, and procedural safeguards to secure your personal information. If you purchase or renew your membership online or complete the Electronic Education reservation form, utilizes SSL encryption to protect the data as it is being transmitted from your browser to our e-commerce systems.

While we implement the above security measures on this web site, you should be aware that 100% security is not always possible.

Privacy of Children on Our Web Site

To ensure compliance with the Children’s Online Privacy Protection Act, does not knowingly collect or maintain personal information provided by children under the age of 13 without the consent of a parent/guardian. Pursuant to federal law, COSI may collect an email address and first name from your child under 13 without your consent in the following special case:
If a child under 13 sends a request to us using our online email links, we will keep their email address only long enough to respond to their specific request. deletes the child’s name and email address from our system after we respond to the child’s request.

Accuracy of the Information We Collect

If you would like to update or review your personal information or would like us to remove your personal information from our database, you may contact us using the contact information provided under “Contact COSI” below. As a security precaution, we may request that you provide identifying information such as name, address and/or telephone number. In addition, we may limit or deny access to personal information where providing such access would be unreasonably burdensome or expensive under the circumstances, or as otherwise permitted.

Contact COSI

If you have any comments or questions regarding this Privacy Policy please contact us via telephone at 888.819.COSI. You may also write to us at the following mailing address:

COSI Columbus
Attn: Marketing Department
333 West Broad St
Columbus, OH 43215

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333 West Broad Street
Columbus, OH 43215


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